| ISO/IEC 20000 is the first international standard for IT Service Management System. It was developed in 2005, by ISO/IEC JTC1 SC7 and revised in 2011 It is based on and intended to supersede the earlier BS 15000 that was developed ISO/IEC 20000-1 promotes the adoption of an integrated process approach to effectively deliver managed services to meet the business and customer requirements. IT Service Management System The standard is intended for organizations who provide managed IT Service Management System such as infrastructure and/or applications support; this can be both for external delivery e.g. to clients who have outsourced their IT support, as well as for internal IT groups. It takes a comprehensive approach to IT service management and defines a set of processes needed to deliver effective service. These range from core processes related to configuration management and change management to processes covering incident and problem management as well as those interacting directly with customers such as business relationship management. More About ISO 20000 A certificate issued by third party registrar to demonstrates that your IT Management System has been certified against requirements of ISO 20000 requirements. Implementation of ISO 20000-1 by setting up of internal processes gives confidence to customers about the delivering capability through use of IT infrastructure. The standard adopts a process approach for establishing,Corinthians jerseys, implementing, operating, monitoring, reviewing,Soccer Socks, maintaining, and improving an organization's IT service management system. An upgraded version of BS 15000, the ISO 20000-1:2005 is the first global standard that specifically targets the IT Service Management with an integrated set of management processes for effective delivery of services. ISO 20000:1-2005 is based on the ITIL (Information Technology Infrastructure Library) framework. The standard defines the requirements for an organization to deliver services of an acceptable quality. The scope of ISO 20000-1 includes requirements for a management system; planning and implementing service management; planning and implementing new or changed services; service delivery process; relationship processes; resolution processes; control processes and release processes. The standard is designed to shape consistency into the management of IT services and infrastructure, either internal or outsourced, benefiting employees and clients. Benefits of ISO 20000 Certifying your ITSM system against ISO/IEC 20000-1 can bring the following benefits to your organization: Improve and streamline IT processes, boost effectiveness. Ensures a controlled,Real Madrid jerseys, consistent high-quality delivery of services internally and externally for extended networks and end-customers. Demonstrate a company��s commitment to upholding a reliable IT service and infrastructure. Enhance employee satisfaction and productivity performance thus less cost of process Leveraging a proven set of best practices Better alignment between business objectives and IT, reducing risks and improving communication between business areas Provide & enhanced customer confidence and satisfaction,Barcelona jerseys, which in turn can lead to increased business opportunities. Features of ISO 20000 ISO 20000-1:2005 is the latest version of IT Service Management System which is applicable to all Information technology service providers (internal or external Scope) and organization depending on information technology suppliers to carry out its business activities, or simply wishes to improve IT service management system. ISO 20000-2 is a Code of Practice that describes the best practices for Service Management processes within the scope of ISO 20000-1. The Code of Practice is particularly useful for organizations preparing for an audit against ISO 20000-1 or planning service improvements. The certificate is issued for ISO 20000-1: 2005 only.
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